Wellbeing and safety
This programme is about burnout, and some of you will come to it with your own experience of it. Here is what we do when a student is struggling, what we do not do, and whom to contact.
If you need help now
- Immediate danger to you or someone else: call 112. It is the emergency number everywhere in the EU, free, and answered in English in Lithuania.
- In Lithuania: Vilties linija, 116 123 — free emotional support for adults, 24 hours a day, mainly in Lithuanian.
- Elsewhere: your local emergency number, and the verified list of free helplines for your country at findahelpline.com.
The institute is not an emergency service. Messages to us are read on working days.
What we are, and what we are not
We are a school, not a health service. Your tutors are there to teach and supervise your learning, not to look after your health — even though many of them are experienced practitioners. When you tell us you are struggling, we listen, we take it seriously, and we help you find the right help. We do not diagnose or treat students, and students never practise on each other as clients.
If you are recovering from burnout yourself, you are welcome to apply. We talk honestly about timing at the interview, and we may suggest a later cohort. Your own recovery comes first.
Whom to contact
- Your personal tutor — the person who knows your work best.
- [email protected] — read by a small staff team on working days; we reply within two working days.
- The Principal — if you would rather not speak to your tutor, or if your concern is about a member of staff.
The names of the people responsible for student support are given in the study rules at your first login.
Safety in practice
- You learn the methods by practising them on yourself and with fellow students. You may sit out any exercise, at any time, without giving a reason.
- For every method we teach when it should not be used or should be adapted. If something in your health makes an exercise unsuitable, you may tell your tutor — you never have to.
- Tutors stop an exercise if anyone becomes unwell or distressed.
- What fellow students share in labs and supervision stays in the group. The one exception is a serious risk to someone's life.
- During the weeks in Kaunas a member of staff is on site and responsible for safety throughout each teaching day. Tell us in advance if you need any adjustment to take part.
If we are worried about you
We talk to you directly and privately, suggest where to get support and agree with you what happens next. We do not contact anyone else without your consent — unless we believe there is an immediate risk to your life or someone else's. Then we call the emergency services and, if you have given us one, your emergency contact.
If you need to slow down
Tell us early. We consider every request individually — for example more time for an assignment, or moving to a later cohort where one runs. There is no automatic entitlement; anything we agree is confirmed in writing. What happens to tuition is set out in the admission and study terms.
Your health information
You never have to tell us anything about your health. If you choose to, we use it only to support you, share it only with the people who need it, keep it apart from your academic record and delete it when the support ends. Details are in the privacy notice.
Respect and concerns
Harassment, discrimination and the misuse of trust have no place in this programme — between students, or between staff and students. If something happens that worries you, write to [email protected] or to the Principal. We look into every report, deal with it confidentially and tell you what we have done. You can also use the formal complaints procedure.